Changing details on your ID or using it in a transaction can be a bureaucratic and frustrating experience. Our research team has been hearing directly from users about these frustrations, and how they're working together to solve them.
If you're involved in the implementation of a new technology, adoption can seem like a binary issue - people either sign up, or they don't. But the reality is far more complex. In this episode, we're sharing some of the issues and insights about adoption we've learnt from users.
We're doing something very different with the Identities Project. Instead of inviting you all to read the report when it's finished, we are sharing our research as it happens via this website, our newsletter and a series of roundtable events in India, the United States and Sweden.
So far, The Identities Project has been telling the story of the users who rely on identity systems to manage their lives. As well as interviewing users, our research team have been speaking to officials in urban and rural centers who are at the front line of identity systems. They are the people who have to make the technology and policies actually work on the ground.
Some of the most valuable insights from our research have been about vulnerability, privacy and inclusion. Digital identity systems should improve every citizen’s interaction with the state. But they’re not always designed with the needs of every citizen in mind. This episode includes stories about how enrolling can expose vulnerable users to risk, how disabled users can be excluded from digital identity systems, and four insights from our research team on privacy and vulnerability. Finally, our video explores the common myth that poorer communities don’t care about privacy.
With our research, we wanted to especially focus on two questions with regard to gender: do women face different challenges to men in obtaining and formalizing their identity? And secondly, once they do have access to "an identity" — does it empower them in some way to ameliorate unequal gender dynamics?
Our hypothesis throughout this project is that research reports presented as locked PDFs are increasingly either not read or not acted on. Therefore, within the episodic nature of the way we’ve presented the research (whilst it was still happening) and as we’ve consciously avoided the large conference circuit and focused instead on small, intimate workshop meetings, we hope we’ve been able to present the final research in the most useful and engaging way possible.