Episode 2 Articles
It’s not about designing a technology better, or figuring out what’s going to make a problem easier to manage from the perspective of the designer. It’s that, if you start thinking how users experience their everyday lives, you may not end up focusing on the same problems at all.
An ID card such as Aadhaar is supposed to make life easier for people like Ishmat—it’s the one card you need to access every government service, plus a few private ones for good measure. But she and her husband have been doing just fine in the informal economy, relying on the fact that people know and trust them.
We’d definitely disagree with any kind of comment that says ‘the poor don’t care about privacy’ or ‘privacy doesn’t exist in India.’ It does exist, but in different shapes and forms.