Episode 2

If you're involved in the implementation of a new technology, adoption can seem like a binary issue - people either sign up, or they don't. But the reality is far more complex. In this episode, we're sharing some of the issues and insights about adoption we've learnt from users.

Episode 2 Articles

ID Systems Fail Because Their Designers Have a Blind Spot: the User

ID Systems Fail Because Their Designers Have a Blind Spot: the User

It’s not about designing a technology better, or figuring out what’s going to make a problem easier to manage from the perspective of the designer. It’s that, if you start thinking how users experience their everyday lives, you may not end up focusing on the same problems at all.

Adopting New ID Systems Often Means New Mistakes for Users to Fix

Adopting New ID Systems Often Means New Mistakes for Users to Fix

An ID card such as Aadhaar is supposed to make life easier for people like Ishmat—it’s the one card you need to access every government service, plus a few private ones for good measure. But she and her husband have been doing just fine in the informal economy, relying on the fact that people know and trust them.

The Five Most Important Things We’ve Learned This Month

The Five Most Important Things We’ve Learned This Month

We’d definitely disagree with any kind of comment that says ‘the poor don’t care about privacy’ or ‘privacy doesn’t exist in India.’ It does exist, but in different shapes and forms.