Episode 1 Articles
Who are you? For most of us, there is more than one answer: I am a mother, a sister, a customer of this bank or that telecom company. How can we make sure the complexity of our identities is reflected in technological identity systems?
Changing details on your ID or using it in a transaction can be a bureaucratic and frustrating experience. Our research team has been hearing directly from users about these frustrations, and how they're working together to solve them.
We've identified six missing themes about identity technology from our conversations with stakeholders. These include technological literacy, privacy, vulnerability and understanding social contexts. In short, humanity is diverse, and what humans need from identity technologies is just as diverse.