Episode 7 Articles
There was a packed room in London for our workshop, with a healthy mix of private sector ID product companies and public sector development professionals. We went through a capsule summary of the programme and methodology, and then spent some time going through the twelve themes in detail. The response from the room was engaging and enlightening - whilst the high-level nature of the themes meant there were few surprises for the room.
Over the past nine months, we conducted research with the International Institute of Information Technology, Bangalore to: Surface and convey the experience of managing identities and identity artifacts, from the perspective of people in lower–income communities in India. Uncover pain points and under-articulated user needs around identity management including the implications of identity systems from voter IDs to Aadhaar cards and social media. Suggest principles to improve user experiences and the design of identity services. Integrate (1-3) to protect/promote individual privacy, agency and dignity. We held 150 interviews in three states (Karnataka, Delhi and Assam), observed around thirty identity-based transactions (e.g. registering for a SIM) and talked to experts in the field.